1.2. All of the above-mentioned terms and conditions are hereinafter collectively referred to as the “Terms”.
1.3. Before accepting the Terms, they should be read carefully. If the Customer does not agree to accept and comply with the Terms, he/she should not open an account and continue to use the services of the Website. It will be deemed to be the acceptance of the Terms if the Customer continues to use the services of the Website.
1.4. The following terms and definitions will be used in this document:
“Captainsbet“, “We”, “Us”, “Our”, “Casino”, “Management”, “Site” or “Company” refer to Captainsbet, operated by Propus Holding Ltd. and located at Abraham Mendez Chumaceiro Boulevard 50, Curacao and/or to its owners, directors, affiliates, employees.
“You”, “Your”, “Customer” or “Player” refer to a Player registered on the Website and accepted the Terms.
“Acceptable age” means the age of majority or other minimal legal age for a person, allowing access to the services provided by the Website and to the participation in gambling games.
“Customer Account”, “Game Account” refers to a personal account opened by the Customer on the Website and maintained by the Company for the purpose of giving access to the Customer to the Games posted on the Website.
“Verification” refers to the verification of the identity of the Player, during which the participation of third parties (including regulatory authorities) may be required for the purpose of confirming the data of the Customer and to identify the identity.
1.5. The English version of these terms and conditions supersedes all other versions in the event of any discrepancies.
2. GENERAL TERMS AND CONDITIONS
2.1. PARTIES TO THE AGREEMENT
2.1.1. All of the information on the website is provided by the service provider Amariner Limited, with registered address at Andrea Kalvou 13, Petrou& Pavlou, 3085, Limassol, Cyprus (hereinafter referred to as "the Company"), operated by Propus Holding B.V. registered address, Abraham Mendez Chumaceiro Boulevard 50, Curacao. A company licensed and regulated by the law of Curacao under the Master License Holder Curacao eGaming with license number 1668/JAZ.
2.2. THE AMENDMENTS TO THE TERMS AND CONDITIONS
2.2.1. The Company reserves the right to amend any changes, additions, or updates to any of the Terms for a number of reasons, including commercial, legal (in accordance with new laws and regulations), and also due to changes in customer service. Any changes, additions, or updates will be published on the Website to inform the customers. The Player assumes responsibility for familiarising themselves with the Terms and Conditions. For this reason, we encourage players to check for updates every so often. The Company retains the discretion to amend changes to the Website, its services and software, and/or the technical requirements necessary for the access and use of the services at any time and without prior notification.
2.2.2. If the Customer does not agree to any changes, additions, or amendments, he/she may stop using the Website and/or close the Account pursuant to paragraph 9.1. of the Terms. The further use of the Website Services by the Customer after the date of entry into force of the changes will signify his/her acceptance of the revised Terms, including (for the avoidance of doubt) any additions, exclusions, replacements, and other Changes in respect of the company's services pursuant to paragraph 2.2.1 of the Terms and conditions, whether or not the customer has been informed and been familiar with the amended Terms.
2.3. LEGISLATIVE PROVISIONS
2.3.1. The use of the services by the persons, being under the age of majority is prohibited. The use of the Website by any person under the Acceptable age will be a violation of our Terms. The Company retains the discretion to request proof of age in order to avoid any violation of the above Terms. The Company retains the discretion to close the Customer's gambling account and to dismiss him/her from the use of the services if the proof of age has not been provided or if there is a doubt in reaching the permissible age by the Player.
2.3.2. In some countries, gambling on the Internet is prohibited by law. The Customer acknowledges and accepts the fact that the Company cannot provide him/her with legal concealing or guarantees regarding the use of the Website services. The Company does not guarantee that the services provided by the Website comply with the laws of the country of residence of the Customer. The Customer uses the services of the Website at its own free will, at its own risk and is solely responsible for the knowledge of the legality of the use of the Website in the country of jurisdiction of the Customer.
2.3.3. The Company does not welcome any violation of the laws and regulations of the country of residence of the Customer. The Customer provides the necessary information, guarantees, and agrees that the use of the Website services complies with all laws, acts, and regulations. The Company is not responsible for any illegal or unauthorised use of its Website services.
2.3.4. Players residing or registered in the United States of America, the UK, Latvia, France, Aruba, Sint Maarten, Curaçao, North Korea, Iran, People’s Republic of China, the Netherlands including the Dutch Caribbean (Saba, Statia, Bonaire) OR PLAYERS FROM ANY OTHER PROHIBITED JURISDICTIUM are not allowed to open an account or to add funds. The Company retains the discretion to amend the list of countries where residents are not allowed to play in online casinos at any time with or without prior notification of the Customer. The Customer agrees that he/she is prohibited from opening an account and using his/her account while in this country(s).
2.3.5. The Client is solely responsible for the payment of any applicable taxes and fees that are taxed from the funds won at the online casino. If the winning amount is subject to taxation in the jurisdiction of the Customer's country of residence, the Customer shall provide the information on the received funds to the relevant authorities.
3. YOUR ACCOUNT
3.1. OPENING YOUR ACCOUNT AND ACCOUNT SECURITY
3.1.1. In order to open the Customer Account and to use the services of the Website, it is necessary to provide an email address, to choose a password and to fill in the information necessary to complete the registration, as well as to provide the personal information, including full name, date of birth and phone number.
3.1.2. The Customer's account must be registered upon the use of the valid and the actual data belonging exclusively to him/her. The Company retains the discretion to request confirmation of the Customer's data (including a copy of passport / ID and/or bank card and/or address of the actual residence). Failure to provide the above-mentioned documents may result in the blocking of the account and withholding all of the funds being available on the account. In this case, the Customer waives to pursue any claims to the Company.
3.1.3. The Client guarantees that during the registration process he has provided accurate, complete, and reliable information about himself/herself and undertakes to update any information in case of its change. Failure to comply with this requirement may result in the closure of the account, the imposition of a restriction on the account or the cancellation of transactions (including bonuses and winnings received).
3.1.4. The Customer may open and hold only one Account per Player, household, postal or IP address, computer, or other device. Any other accounts that the Customer opens on our Website, including the accounts of other Players opened from one or the same IP address or computer, will be referred to as "Duplicative Accounts". We retain the discretion to close any Duplicative Accounts, resulting in the following:
All transactions made from a Duplicative Account will be terminated;
All bets made from Duplicative Accounts and all added funds will be referred to as "void" and deducted from the Account;
Any benefits and bonuses obtained by the Customer or accrued to the Customer during the period when the Duplicative Account was active will be terminated. We retain the discretion to request a refund from the Customer if they have previously made a withdrawal of the funds.
Players who use one-time or invalid email addresses will be banned without the opportunity to win or refund a deposit.
3.1.5. After the Account is already opened, the Client undertakes to keep the login data secret and not to disclose (moderately or accidentally) to third parties. If the Client has lost or forgotten their login data, they can recover their password by clicking on the "Forgot Password" link in the login window.
3.1.6. The Client is solely responsible for maintaining the confidentiality of his/her password, as well as of all actions that occur in the Customer's account. The Client is also liable for any damage caused to his Game Account, including damage to the Company due to his actions or actions on the side of third parties committed in his Account.
3.1.7. The Customer shall immediately notify the Company of any unauthorised use or theft of his/her account, as well as of any other breach of security. If necessary, the Client agrees to provide the Company with confirmation of the illegal actions committed in relation to his account. The Company shall not be liable for any damage caused to the Customer's account due to its use by any one of the Client's password with or without notification.
3.1.8. By accepting our Terms & Conditions, you give us the right to occasionally send you important notifications, promotion emails and newsletters via SMS or email
4. CONFIRMATION OF THE CUSTOMER'S IDENTITY AND FRAUD PROTECTION
4.1. Upon agreement with the Terms, the Client authorises the Company to carry out Identity Verification. Documents required for Account Verification:
4.1.1. Document that proves your identity: Passport, ID card or Driving Licence. Wherein:
The front and back sides, including the edges of the document, must be visible
The document must not be expired
The expiration date must be specified on the document
The document must have your unmodified photo
The document must contain your date of birth
Watermarks shall be visible.
4.1.2. Confirmation of your address: Bank account statement, utility bill, or phone bill. Wherein:
Your full address, including postal code, must be specified
Full name must be stated
The logo/print/stamp of the invoiced company must be visible
The document is valid for no longer than 90 days.
4.1.3. Confirmation of the payment method you used for the deposit and/or for the payment.
If you used a plastic card: An image of the front and backside of the card you used to add funds (8 middle digits of the card number and CVC/CVV code must be hidden/blurred). The data on the card must be the same as the data on the card used for deposit/withdrawal.
Upon the use of a money transfer from a bank account: Bank statement must be not older than 90 days and conclude the full name and address. At the same time, the document must be no older than 90 days, your full name and address (the address isn't required for the copies of the bank statements of online transfers), the full bank account number, which must be the same as the bank account number used on the Website must be specified, the bank logo must be visible and the statement must be visible in its entirety.
Upon use of other methods: A screenshot of your personal account with the payment system showing your full name and e-mail, specified upon registration on the Website.
4.1.4. Additional confirmation of document validity. In order to confirm that the provided document is not forged or modified, we retain the discretion to request the following:
Photo of the customer holding the provided identification document in their hand next to their face (all document data must be readable);
Photo of the provided identification document next to the sheet of paper with the current date and signature of the customer on it;
Video-call (via Skype, Zoom or other video-conferencing services) during which an employee of the company will ask the customer to show their face and the document to their web-camera and to answer a list of questions about their gaming account.
4.2. The verification process can take up to 48 hours. As part of the verification process, we retain the discretion to limit the withdrawal of funds from the Customer's account.
4.3. The Client guarantees and acknowledges that:
He/she is not under the acceptable age;
He/she is the legal owner of the funds held in his/her account and all the data provided by him/her upon the registration process or in a consequence, including the data specified during the deposit of funds to the account are valid, accurate and complete and is the same as the name (s), specified on the credit/debit cards or in the other payment systems used for funds deposit and withdrawal on/from the gaming account of the Customer.
Upon the use of the services of this Website, he/she may win or lose money. The Customer acknowledges that he/she uses the services of the Website at his/her own discretion, at his/her own risk, and in case of the loss of funds, he/she will not have any claims against the Company.
4.4. If the Customer provides information that is not valid, inaccurate, incomplete, or misleading, it will be considered a breach of the Agreement. In this case, we retain the discretion to block the Customer's account immediately and/or to suspend him/her from using his/her Account, in addition to any other actions listed in paragraph 8 ("Violation of The Terms and Conditions by the Customer”)
4.5. If we cannot establish whether the Customer has reached an acceptable age, we retain the discretion to suspend operations via the Customer's account temporarily. If it is established that at the moment, when the Customer performed any gambling operations, he/she was under the acceptable age, thus:
Customer's account will be closed;
Funds available on the customer’s account will be returned in the amount not exceeded the total amount of deposited funds;
All benefits obtained by the Client during this period will be referred to as "void". In case of withdrawal of the winning amount, the Customer is obliged to return the withdrawn funds in full amount.
5. RULES OF THE GAME AND BETTING ON THE WEBSITE
5.1. It may happen that the bet will be confirmed by mistake. In such cases, Captainsbet retains the discretion to cancel all bets accepted by mistake or to correct the error by re-accepting all bets at the prices/exchange differences / and under the conditions that were relevant at the time, when the error occurred, i.e. at the time when the bet was made initially.
5.2. If the player was made aware of defects or possible errors in the software, he agrees to refrain from using this situation for his own benefit. In addition, the player agrees to report to the administration of Captainsbet about any error or defect immediately. If the player fails to comply with the obligations provided in this paragraph, Captainsbet is entitled to obtain full compensation for all costs related to the error or defect, including the expenses incurred due to the lack of notification from the player.
5.3. If the game was started but ended due to a system failure, Captainsbet will refund the player the amount, which he used for betting in the game by crediting his/her account or, if this account no longer exists, by the payment in a manner agreed with the player; if a player wins funds during a game crash, the cash value of these funds will be credited to his/her account or, if this account no longer exists, it will be paid in a manner agreed with the player.
5.4. Captainsbet retains the discretion to reject or to limit bets.
5.5. If there is suspicion or evidence of manipulation of the system, Captainsbet retains the discretion to refuse to process payments to a player or to any other person(s), who manipulated the casino system or attempted to do so. Persons convicted of such actions will be charged with committing a criminal offence. Captainsbet retains the discretion to stop providing and/or replacing any games or promotions offered on the Website.
5.6. The Customer's transaction history is available on the customer's profile on the Website.
5.7. Captainsbet retains the discretion to declare a bet completely void and to confiscate the benefit from that bet, as well as to declare it partially invalid, and to confiscate a portion of the benefit from that bet if there is a reason to assume that any of the following situations occurred:
The player or his associates directly or indirectly influenced the results of the game, in order to gain the illegal benefit;
The Player or his associates did not comply directly or indirectly with the rules of the Casino;
The results of the game were directly or indirectly affected by fraudulent activity;
There were made bets that would not have been accepted during the normal operation of the Website, but still turned out to be accepted at the time when technical problems occurred on the Website;
The bets have been proposed, made, and/or accepted due to various types of errors, such as defects, typos, technical problems, force majeure, or any other.
If we become aware that a Player has obtained a bonus to extract the maximum possible profit and in order to withdraw this bonus through fraudulent activity or tried any other methods to misuse the bonus received in the Casino. An example of such a game is to delay any game round, including free spins and bonus rounds until the player no longer needs to win the bonus and/or to make new deposits. In favour of fair play, the equal, the zero, and the close to the minimal ones or the hedging bets will be referred to as an illegal game for the purpose of wagering the bonus. If the casino detects such fraudulent gaming, it retains the discretion to refuse any payments and/or to confiscate all benefits.
5.8. If you win an amount during the game, which is considered by the casino management to be worthy of public coverage, you agree that we retain the discretion to use your Nick or your name and the first letter of your Last name in any announcements about the results of the promotion on the Website or on the lobby page, as well as via any resources of the Company.
5.9. All the withdrawal requests from players (that are the citizens of Russian Federation) will be denied and all the account balance will be forwarded to the Armed Forces of Ukraine.
6. COLLUSION, DECEPTION, FRAUD AND CRIMINAL ACTIVITIES
6.1. The following activities are prohibited and constitute a gross violation of the Terms:
provision of information to third parties;
The realisation of inadmissible (fraudulent) actions to the detriment of online casino, including the use of malicious programs, errors in the software of the Website, the use of both, while playing the game;
Taking fraudulent actions which are detrimental to the casino, including the use of stolen, cloned or illegally obtained data from a credit or debit card when adding funds to the Customer's account;
Participation in any criminal activity, including money laundering, including any activity with penal consequences;
Collusion or an attempt, and/or intention to participate directly or indirectly in any scheme of collusion with another player while playing on the Website;
7. OTHER PROHIBITED ACTIVITIES ON THE WEBSITE
7.1. An in-game communication process on the Website is based on the same communicative laws as adopted in the society: The use of profanity or indecent images, intolerance, aggression, threats, belittling, or humiliation acts against the players and the employees of the Website is prohibited.
7.2. It is prohibited to upload information on the Website that may give rise to malfunction of the Website, or to take any actions that may adversely affect the operation of the Website, for example, the use and/or the distribution of viruses, logic bombs, and other virus programs. Any mass distribution of information or "spam" is strictly prohibited. It is prohibited to distort, delete, or in another manner to alter any information uploaded on the Website.
7.3. The Client undertakes to use the Website only for personal entertainment and is not entitled to a copy of the content of the Website or any part of it in any form without prior authorisation from us.
7.4. Any attempt to obtain unauthorised access to the Website, the storage servers of the Website, as well as to any servers, computers or databases related to the Website is prohibited. It is forbidden to proceed with DDOS-attacks or with the other types of attacks on the Website. In case of such violations, we retain the discretion to notify the relevant law enforcement agencies immediately. At the same time, the Customer's access to the services of the Website will be blocked.
7.5. We are not responsible for any losses or damages caused by DDOS-attacks, viruses or other technologically harmful content that may affect the operation of the computer equipment, software, and other materials, as well as for any damage caused to the Customer due to the use of the Website or the download of any material posted on the Website or any other website related to the Website.
7.6. It is prohibited to sell or to transfer the accounts between players or to allow another user to defeat intentionally.
8. VIOLATION OF TERMS AND CONDITIONS BY THE CUSTOMER
8.1. If a Customer violates the Terms & Conditions, we retain the discretion, but we shall not undertake:
To notify the Customer (using his contact information) that they violate the Terms and Conditions, and to request termination of such violations;
To suspend the account of the Customer for further gambling via the Website;
To suspend the account of the Customer with or without prior notification;
To withdraw from the Customer's account the amount of any payments, bonuses or benefits obtained by the Customer as a result of his violation of the Terms;
Cancellation of the Client's Account if the Client does not comply with any of the provisions of the Terms.
8.2. The Customer is obliged to indemnify us for any damages, losses, costs, and expenses (including expenses for the services of legal advisers/lawyers) and any other costs that may suffer us damage as a result of the violation of the Terms by the Customer in their entity.
8.3. The Customer agrees to indemnify, protect and safeguard the interests of the Company, its partners and their companies, as well as the officers, directors, and employees acting on behalf of the Company from any claims, requirements, liability, damages, losses, costs and expenses, including legal costs and any other expenses incurred for any reason due to:
Violation by the Customer of the law or the rights of third parties;
Gaining access to the account of the Customer or another person with or without the Customer's permission; or
Acceptance of any benefits obtained this way.
8.4. The absence of claims on the part of the Company due to the failure of the Customer to fulfil any of his/her obligations is not considered to be our refusal from claims due to any subsequent failure of the Customer to fulfil his/her obligations. Our waiver of any of the provisions of the Terms is referred to as valid only if it is explicitly expressed as a waiver and the Customer was notified in writing in a manner provided above.
9. VALIDITY PERIOD AND CANCELLATION OF THE CONTRACT
9.1. The Customer may close his/her account at any time by sending us an email to [email protected]
9.2. The client is solely responsible for any transactions in their account until they obtain confirmation of its closure.
9.3. The Company retains the discretion to charge a commission or fees for providing services to the Customer before closing his account. If the Customer's account is deleted, suspended or blocked, the refund of the available funds that were made at the time of closure of the Customer's account will not be paid out. If the account of the Customer is suspended due to inactivity (the account is not active for 6 (six) months or longer, the remaining balance will be paid out to the Customer upon Customer's request. If additional funds (for example, bonuses, points, etc.) become unavailable for assessment or withdrawal, the Customer's further access to his/her account will be terminated.
9.4. Upon the closure of the Customer's account, the further obligations of the parties towards each other shall be terminated.
9.5. The Company retains the discretion to delete the Customer's account without prior notice if:
Customer's account is linked to the account that was closed;
The Customer publishes discredited or offensive information, promotes racism, or uses profanity and other non-legislative content on the Website;
Customer is trying to access the program code or participated in a conspiracy;
The Customer is intervening or trying to intervene in the operation of the software;
The Client uses his/her account for illegal purposes, such as an attempt to obtain access to the Website, residing in a country where gambling is prohibited;
The account of the Customer is inactive for a long period of time - 6 (six) months or longer.
9.6. If the Customer's account is linked to an existing blocked account, we have the right to close it, regardless of the nature of the connection between them, as well as to block the funds available on the accounts mentioned above.
9.7. In case of closure of the Customer's account, the e-mail address specified by the Customer as part of the contact information will obtain notification of the termination of the account. In case of any such cancellation on our behalf, with the exception of the situations when the account is closed or suspended pursuant to Clause 6 ("Collusion, deception, fraud and criminal activities") or to Clause 8 ("Violation of the Terms by customer") of the Terms, the Customer will get a refund to his account, with the exception of fees provided in the Terms. If it is impossible or there is an unsuccessful attempt to contact the Client, the funds will be transferred to the account of the Company or the supervisory authority.
9.8 In the event of suspicious activity company reserves the right to block customer's account.
10. EXCLUSION OF OUR RESPONSIBILITY
10.1. The Customer agrees that he/she uses the services of the Website solely of his/her own free will, at his/her own risk.
10.2. We undertake to provide access to the Website with reasonable care and diligence, as laid down in the Terms. We make no other promises or guarantees regarding the services and products offered by the Website, and we hereby exclude (to the extent permitted by law) all implied warranties regarding the services of the Website.
10.4. Neither we (including our employees or agents) nor our partners or suppliers are liable for any damage, including loss of benefit, resulting from an error on behalf of the Customer or due to a software error.
10.5. The company and its licensees, distributors, subsidiaries, affiliates, and all employees and directors are not responsible for any loss or damage that may be caused by the interception or misuse of any information transmitted over the Internet.
10.6. The Customer is responsible for all losses on their account where they have shared Login Credentials or have failed to keep their account or Login Credentials secure.
11. PERSONAL DATA OF THE CUSTOMER
11.2. Providing us with information, the Customer authorises the processing of his personal data for the purposes described in the Terms to administer the Website or to comply with legal or regulatory obligations.
11.3. We strictly adhere to the policy, which implies that any personal information is kept in the strictest confidence and is not disclosed to anyone except the employees, who need access to Customer's data to provide his/her the services.
11.4. We keep copies of all correspondence obtained from the Customer (including copies of all email letters) so that the information obtained from the Customer is recorded as accurately and clearly as possible.
12. OTHER TERMS AND CONDITIONS
12.1. The Company may amend any changes or additions in relation to any of the services offered by our Website at any time, in order to maintain and update the Website.
12.2. In case of unforeseen system errors or malfunctions of the software or hardware used to provide access to the Website, we undertake to take immediate action to eliminate such a problem. We do not accept any responsibility for the failures of the IT system caused by the equipment used by the Customer to access the Website or the failures of the Internet provider of the Customer.
12.3. The content of the Website is subject to copyright and other property rights owned by the Company or is used under a licence obtained from a third party owner. Any material posted on the Website and available for download may be used solely for personal non-commercial use.
12.4. Under no circumstances shall the use of the Website grant any user any rights to intellectual property (for example, copyrights, know-how or trademarks) owned by us or any third parties.
12.5. The use or reproduction of any trade names, trademarks, or logos posted on the Website is prohibited.
12.7. The Customer agrees that the gaming results on the Website are determined by a random number generator, which randomly generates events, and accepts the results of all games. In case of discrepancies between the gaming results on the Customer's computer and the results on our server, the results on our server will be referred to as the decisive and final ones. If there is a discrepancy between the information displayed on the Customer's screen and the balance on the Customer's account, the balance available on the server of the Company is considered to be the actual balance on the Customer's account, which is final and mandatory information. Any benefits obtained by the Client due to human mistake or technical malfunction will be terminated.
12.8. The Company is not responsible for any failure or delayed redemption of any of its obligations under the Terms, if such failure or delay was the result of the circumstances beyond our control, including (without limitation of the below-mentioned conditions) natural disasters, war, social unrest, disruptions in the operation of public communication networks or in the provision of communication services, labor disputes, DDOS attacks or similar Internet attacks that have a negative impact (hereinafter referred to as "Force majeure";).
12.9. In the case of Force majeure, the fulfilment of our obligations shall be considered to be suspended for the duration of Force majeure, and the period for fulfilment of such obligations shall be extended by us for the duration of this circumstance. We undertake to make all reasonable efforts to terminate Force majeure or to find a solution enabling the Company to be able to fulfil its obligations, despite the effect of Force majeure.
12.10. The Website may contain links to other websites that are also beyond the control of the Company and are not mentioned in the Terms. The company is not responsible for the content of any third-party sites, for the action or inaction of their owners, as well as for the content of advertising and sponsorship materials posted on these websites. Hyperlinks to other websites are provided solely for information purposes. The Customer uses any such links at his/her own risk.
13. TRANSLATION AND INTERPRETATION
14.1. If any of the provisions of the Terms are deemed to be invalid, unlawful or impractical to any extent, such provisions will be considered separate from other provisions that will continue to operate in their entity to the extent permitted by law. In this case, the provision, which is recognised as invalid or impractical, will be modified under the applicable law to reflect (as far as possible) our original intentions.
16. TRANSFER OF RIGHTS AND OBLIGATIONS
16.1 The Company reserves the right to transfer, assign, sublicense or pledge the Terms, in whole or in part, to any person without notice to the Player, provided that any such assignment will be on the same terms or terms that are no less advantageous to the Player.
16.2 The Player may not assign, sublicense or otherwise transfer or encumber in any manner whatsoever any of his/her rights or obligations under the Terms.
16.3 In case the Player encumbers any of his/her rights under the Terms, it shall forfeit all its rights under the Terms towards the Company.